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Monthly Archives: October 2012
Dufresne Furniture – Customer Service or Customer Obstruction?
The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading
Posted in Culture, Customer Service, Management, Policy
Tagged Communication, Customer Service, Leadership, Management, Performance, Relationships, Trust, Values
64 Comments
Checking References – Don’t be annoying, be organized!
Recently I was contacted by someone to provide a reference for someone else. I was surprised to receive the call because I had not been informed that I was on someone’s list of references to begin with. A helpful tip … Continue reading
Posted in Human Resources, Management, Recruitment
Tagged Communication, Human Resources, Management, Recruitment
4 Comments
Colin Finlay, CPHR 