Category Archives: Culture

Are You an Ambassador of Change?

Posted on December 31, 2013 by Colin Finlay

This year has been an amazing year of wondrous adventure and challenges that have provided me with opportunities and learning potential. Over the last year I have successfully adjusted to a new role with my employer, successfully assisted in multiple … Continue reading →

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The Nemesis of Improvement is Complacency

Posted on February 16, 2013 by Colin Finlay

If my years of experience have taught me anything it is that the nemesis of improvement is complacency. It’s that acceptance that whatever could be potentially improved won’t be because “that’s the way it has always been” or “that’s just … Continue reading →

Posted in Culture, Employee Relations, Human Resources, Management | Tagged , , , , , | 5 Comments

Dufresne Furniture – Customer Service or Customer Obstruction?

Posted on October 21, 2012 by Colin Finlay

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading →

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Employee Recognition

Posted on March 15, 2012 by Colin Finlay

After attending an awards event last night where people were recognized for their contribution to their organizations, their profession and their community I was inspired to give some further thought to the concept of recognition. What is recognition? Is it … Continue reading →

Posted in Compensation and Benefits, Culture, Employee Relations, Human Resources, Motivation | Tagged , , , , , , , , | 8 Comments