Category Archives: Culture

Are You an Ambassador of Change?

This year has been an amazing year of wondrous adventure and challenges that have provided me with opportunities and learning potential. Over the last year I have successfully adjusted to a new role with my employer, successfully assisted in multiple … Continue reading

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The Nemesis of Improvement is Complacency

If my years of experience have taught me anything it is that the nemesis of improvement is complacency. It’s that acceptance that whatever could be potentially improved won’t be because “that’s the way it has always been” or “that’s just … Continue reading

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Dufresne Furniture – Customer Service or Customer Obstruction?

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 60 Comments

Employee Recognition

After attending an awards event last night where people were recognized for their contribution to their organizations, their profession and their community I was inspired to give some further thought to the concept of recognition. What is recognition? Is it … Continue reading

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Culture and Motivation

Does your organization’s culture motivate your staff? Probably not directly, but it can be used as a breeding ground for actual motivators. Recently I’ve had the opportunity to engage in some great conversations regarding motivators and one aspect people continued … Continue reading

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