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Category Archives: Policy
Dufresne Furniture – Customer Service or Customer Obstruction?
The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading
Posted in Culture, Customer Service, Management, Policy
Tagged Communication, Customer Service, Leadership, Management, Performance, Relationships, Trust, Values
64 Comments
Violence in the Workplace
Are you at risk of violence in your workplace? Our recent North American history certainly shows us that people are capable of violence in the workplace. We have heard too often in the media of workers, customers or students who … Continue reading
Posted in Health and Safety, Human Resources, Policy
Tagged Communication, Health, Human Resources, Leadership, Management, Policy, Safety, Violence
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Colin Finlay, CPHR 