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Category Archives: Customer Service
Dufresne Furniture – Customer Service or Customer Obstruction?
The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading
Posted in Culture, Customer Service, Management, Policy
Tagged Communication, Customer Service, Leadership, Management, Performance, Relationships, Trust, Values
64 Comments
Colin Finlay, CPHR 