Category Archives: Management

Dufresne Furniture – Customer Service or Customer Obstruction?

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Checking References – Don’t be annoying, be organized!

Recently I was contacted by someone to provide a reference for someone else. I was surprised to receive the call because I had not been informed that I was on someone’s list of references to begin with. A helpful tip … Continue reading

Posted in Human Resources, Management, Recruitment | Tagged , , , | 4 Comments

Interviewing a Candidate

Do some of the interviews in your organization remind you of a skit from the famed comedy group Monty Python? http://www.youtube.com/watch?v=qjBfatgVlfI&feature=player_embedded I hope not, but I have in my experience seen some interviews unfold that were obviously very disorganized. I … Continue reading

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Stephen Covey – Thank you.

I was 18 years old when I entered my first supervisory position at a restaurant in Winnipeg.  I had worked hard to master the many aspects of working in a kitchen and was often left performing various aspects of inventory … Continue reading

Posted in Human Resources, Management, Motivation | Tagged , , , , | 4 Comments