Tag Archives: Customer Service

Dufresne Furniture – Customer Service or Customer Obstruction?

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Break the Myths of Social Media and Build Your Brand!

I thought social media was just a bunch of people sharing pictures and stuff, right? I don’t think anyone in my industry is using it, are they? Social media is dangerous, and can put our company at risk right? Social … Continue reading

Posted in Management, Social Media | Tagged , , , , , , , | 1 Comment

Build Better Relationships

Trust and building relationships have been crucial to my success as a manager and HR practitioner for 15+ years. I have worked with internal customers, external customers and teams of people numbering from two to two hundred in multiple industries. … Continue reading

Posted in Management | Tagged , , , , , | 2 Comments