Tag Archives: Leadership

Are You an Ambassador of Change?

This year has been an amazing year of wondrous adventure and challenges that have provided me with opportunities and learning potential. Over the last year I have successfully adjusted to a new role with my employer, successfully assisted in multiple … Continue reading

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The Nemesis of Improvement is Complacency

If my years of experience have taught me anything it is that the nemesis of improvement is complacency. It’s that acceptance that whatever could be potentially improved won’t be because “that’s the way it has always been” or “that’s just … Continue reading

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Dufresne Furniture – Customer Service or Customer Obstruction?

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 60 Comments

Stephen Covey – Thank you.

I was 18 years old when I entered my first supervisory position at a restaurant in Winnipeg.  I had worked hard to master the many aspects of working in a kitchen and was often left performing various aspects of inventory … Continue reading

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Employee Recognition

After attending an awards event last night where people were recognized for their contribution to their organizations, their profession and their community I was inspired to give some further thought to the concept of recognition. What is recognition? Is it … Continue reading

Posted in Compensation and Benefits, Culture, Employee Relations, Human Resources, Motivation | Tagged , , , , , , , , | 8 Comments

Violence in the Workplace

Are you at risk of violence in your workplace? Our recent North American history certainly shows us that people are capable of violence in the workplace.  We have heard too often in the media of workers, customers or students who … Continue reading

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Succession Planning – The Basics

We hear it all over the place, “succession plan”, it’s become buzz words that seem to light up the eyes of many managers, HR professionals and leaders in the business community. In fact I was shopping recently and actually overheard … Continue reading

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