Tag Archives: Performance

The Nemesis of Improvement is Complacency

If my years of experience have taught me anything it is that the nemesis of improvement is complacency. It’s that acceptance that whatever could be potentially improved won’t be because “that’s the way it has always been” or “that’s just … Continue reading

Posted in Culture, Employee Relations, Human Resources, Management | Tagged , , , , , | 5 Comments

Dufresne Furniture – Customer Service or Customer Obstruction?

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Job Descriptions

In a previous article “Job Analysis” I wrote of one of the most common reasons for engaging in such a process was in order to obtain the critical data needed to create a job description. Job descriptions are regarded by some … Continue reading

Posted in Human Resources, Job Design, Recruitment | Tagged , , , | 4 Comments

Employee Recognition

After attending an awards event last night where people were recognized for their contribution to their organizations, their profession and their community I was inspired to give some further thought to the concept of recognition. What is recognition? Is it … Continue reading

Posted in Compensation and Benefits, Culture, Employee Relations, Human Resources, Motivation | Tagged , , , , , , , , | 8 Comments