Tag Archives: Relationships

Dufresne Furniture – Customer Service or Customer Obstruction?

Posted on October 21, 2012 by Colin Finlay

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading →

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Work/Life Balance

Posted on April 28, 2012 by Colin Finlay

Recently I was asked, “How important do you think work/life balance is?” Well, in my opinion it is very important. Let me explain. There are a lot of advantages to maintaining a healthy balance between your work life and that … Continue reading →

Posted in Employee Relations, Health and Safety, Human Resources, Wellness | Tagged , , , , , , , , , | 4 Comments

Managing Performance – Where do I start?

Posted on November 24, 2011 by Colin Finlay

Managing performance is a topic of recent discussions I’ve had over the last week. People have been sharing with me the many different methods they use. Others have shared, to my surprise, that they currently have no system in place … Continue reading →

Posted in Human Resources, Management | Tagged , , | 3 Comments

A Few Words About Trust

Posted on October 31, 2011 by Colin Finlay

Trust and building relationships have been crucial to my success as a manager and HR practitioner for 15 years. I have worked with internal customers, external customers and teams of people numbering from two to two hundred in multiple industries. One … Continue reading →

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