Tag Archives: Trust

Dufresne Furniture – Customer Service or Customer Obstruction?

Posted on October 21, 2012 by Colin Finlay

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading →

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Relationships – How To Manage Them After They Are Built

Posted on November 9, 2011 by Colin Finlay

To build strong relationships we know that trust is essential. If you would like to learn more about building relationships with trust I would suggest reading my article called, “Build Better Relationships”. But the questions which remain are: what do we … Continue reading →

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Build Better Relationships

Posted on November 9, 2011 by Colin Finlay

Trust and building relationships have been crucial to my success as a manager and HR practitioner for 15+ years. I have worked with internal customers, external customers and teams of people numbering from two to two hundred in multiple industries. … Continue reading →

Posted in Management | Tagged , , , , , | 2 Comments

A Few Words About Trust

Posted on October 31, 2011 by Colin Finlay

Trust and building relationships have been crucial to my success as a manager and HR practitioner for 15 years. I have worked with internal customers, external customers and teams of people numbering from two to two hundred in multiple industries. One … Continue reading →

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