Tag Archives: Values

Dufresne Furniture – Customer Service or Customer Obstruction?

The following is an account of my current experience with Dufresne Furniture in Winnipeg, Manitoba through the Ellice store location and call centre staff. It is a representation of my opinion and perceptions based on my experience. On September 09, 2012 … Continue reading

Posted in Culture, Customer Service, Management, Policy | Tagged , , , , , , , | 64 Comments

Culture and Motivation

Does your organization’s culture motivate your staff? Probably not directly, but it can be used as a breeding ground for actual motivators. Recently I’ve had the opportunity to engage in some great conversations regarding motivators and one aspect people continued … Continue reading

Posted in Culture, Human Resources, Management, Motivation | Tagged , , , , , | 1 Comment